Customer Power

Posted by Stuart Lennon on

International Package

In my last blog post, I wrote about delivery costs and how there was no such thing as 'free' delivery.

A regular customer, Rosario, commented. He was frustrated that 'international' customers always bore the brunt of delivery charges - in effect, subsidising domestic customers who were not paying a delivery charge.

I thought about his response. 

He was right.

Where we were absorbing delivery costs entirely on domestic shipping over a threshold, we were conversely passing on ALL delivery cost to international customers.

That's not fair. 

So we have changed it.

Shipping costs for all zones have been reduced, with Nero's Notes absorbing broadly the same charge on international customers as it does on domestic ones. 

As an example - if you are in Europe and order one three pack of pocket notebooks, you will now pay £3 P&P. If you were to order 3 packs, you will pay £4. A significant reduction.

Thank you Rosario. You were right, and I was wrong. Now, I've fixed it.

I'm in trouble with the CEO. He's growling at me...😉


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3 comments

  • Here’s something to put it into perspective.
    If I order, for example, Field Notes, from the only Danish-based supplier (in Copenhagen), literally three hours-ish from where I live (Aarhus), the cheapest postage option, is 45DKK. Which is £5.28 as of today.
    So…a very good deal from young Stuart.

    Steve Denton on
  • I know Rosario and he doesn’t mince his words!!

    Shane Fullwood on
  • This is good news! I won’t need to use a middle man now. Cheers Nero!

    Danny on

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