Nero's Notes — Customers

Customer Power

Posted by Stuart Lennon on

In my last blog post, I wrote about delivery costs and how there was no such thing as 'free' delivery. A regular customer, Rosario, commented. He was frustrated that 'international' customers always bore the brunt of delivery charges - in effect, subsidising domestic customers who were not paying a delivery charge. I thought about his response.  He was right. Where we were absorbing delivery costs entirely on domestic shipping over a threshold, we were conversely passing on ALL delivery cost to international customers. That's not fair.  So we have changed it. Shipping costs for all zones have been reduced, with...

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