Paw Prints — Delivery

Logistics

Posted by Stuart Lennon on

Logistics What ho! In the spirit of full disclosure: Delivery DelaysOrders from 29th April will be despatched on the 30th.Orders from 30th April and 1, 2, 3, 4, 5 and 6th of May will be despatched on the 7th of May. Now, the 4th, 5th and 6th are the long Mayday holiday weekend, so nothing unusual there.On May the second, Clare is up at the London Stationery Show, seeking out new lines and hot takes and on Thursday 3rd and Friday 4th, she is single-handedly relocating the office from Hampshire to Wiltshire. Knowing her, she’s probably rigged a sledge for...

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Customer Power

Posted by Stuart Lennon on

In my last blog post, I wrote about delivery costs and how there was no such thing as 'free' delivery. A regular customer, Rosario, commented. He was frustrated that 'international' customers always bore the brunt of delivery charges - in effect, subsidising domestic customers who were not paying a delivery charge. I thought about his response.  He was right. Where we were absorbing delivery costs entirely on domestic shipping over a threshold, we were conversely passing on ALL delivery cost to international customers. That's not fair.  So we have changed it. Shipping costs for all zones have been reduced, with...

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Free Delivery

Posted by Stuart Lennon on

Here at Nero's Notes, we offer free UK shipping on orders above £13.50. For international orders, we charge, according to weight. (We will ship anywhere, subject to being able to get a price for it, so if your country isn't listed, just drop us a note.) Operating a web shop, you have to consider, and devise, a shipping policy.Research will tells us that people don’t like paying for postage and packing. Apparently, we like to see a single price and pay it.Of course, that’s no problem. All we need to do is find a courier to deliver our goods worldwide...

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