Shipping & Returns Policy
One of the best parts about being an eCommerce owner is the opportunity to pack and prepare your new purchase, with care and passion, and ensure it is delivered promptly.
UK postage and packing is free over £20.00 and only £3.00 for smaller orders. Overseas postage and packing varies according to destination and shipping weight.
Nero's is not VAT registered. So - VAT is not charged. Not on UK customers, EU customers or ROW customers. This means that customers outside the UK may be charged taxes and duties by their customs authorities. Nero's has no control of these processes.
Your package will arrive in a secure box or envelope, prepared with extras, allowing us to get creative in making sure you have a positive experience whilst shopping with us online.
We take immense pride in our ability to dispatch our products on time, every time. We also take huge pride in how you receive the goods, making sure they were received securely and without any damage.
Perhaps you have received a pack of Notebooks, opened them up and they just aren't what you expected or were hoping for. No problem, as long as you have not blotted your ink then we would be happy to refund you the full amount. To make sure your return is managed smoothly and promptly we will provide a full refund, to you immediately.
We won’t ask any questions, you’ll never hear us challenge your decision and we will make sure you won’t have to wait long for your full refund. Just simply get in touch with us by our email address - email@example.com, and we will arrange the return of the product along with your full refund.